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::* You really don't want to know how... no, seriously, it's horrible...
 
::* You really don't want to know how... no, seriously, it's horrible...
   −
Cue an ITS ticket, and at around 17:14 service was  restored.
+
An ITS ticket was filed at 12:12, and at around 17:14 service was  restored.
    
== Lessons Learned ==
 
== Lessons Learned ==