Incident Response Guide: Difference between revisions

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 = What is an incident? =
-*Incident reports tend to be written due to be necessary after the station has suffered significant downtime, an incident is any technical problem that needs to be fixed urgently, i.e. we can't say "we'll fix it next week". This could be as serious as dead air, or something less serious but still serious, for instance if a show needs to get cancelled as a result.
+An incident is any technical problem that needs to be fixed urgently, i.e. we can't say "we'll fix it next week". This could be as serious as dead air, or something less serious but still serious, for instance if a show needs to get cancelled as a result.
 In the event of Dearie Me or another studio fault message or incident involving Computing/Engineering, that can’t be solved quickly, a '''recovery leader''' must be established.