Incident Response Guide: Difference between revisions
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* One of the first people aware of the situation (if something has occurred at an obscure hour then probably the only person aware) | * One of the first people aware of the situation (if something has occurred at an obscure hour then probably the only person aware) | ||
* Has enough technical know how to decide which of the many suggestions thrown their way is best to carry out first. | * Has enough technical know how to decide which of the many suggestions thrown their way is best to carry out first. | ||
* Must relay clear instructions to the | * Must relay clear instructions to the other responders. | ||
* Their job is to see the bigger picture (we need to get back on air asap and then we can start to troubleshoot and fix). | * Their job is to see the bigger picture (we need to get back on air asap and then we can start to troubleshoot and fix). | ||
:* This means that the most qualified person for fixing the problem isn’t always the best person to be | :* This means that the most qualified person for fixing the problem isn’t always the best person to be RL, as they may get tunnel vision while working on the problem | ||
* Need to be able to keep all respondents on track. | * Need to be able to keep all respondents on track. | ||