Incident Response Guide: Difference between revisions
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'''Remember to see the bigger picture.''' As tempting as it may be, don’t get sidetracked with actually fixing the problem or discussing other issues that are less pressing. | '''Remember to see the bigger picture.''' As tempting as it may be, don’t get sidetracked with actually fixing the problem or discussing other issues that are less pressing. | ||
'''Don't be afraid to assert your authority.''' For example, if someone is talking over you and giving conflicting instructions, tell them to stop. Be nice but firm - they're probably trying to help, but what they're doing is still unhelpful. | |||
'''Keep an eye on the wellbeing on your team.''' If someone is getting too stressed or panicky, don’t be afraid to ask them to take a break. '''The same goes for you.''' Don’t be afraid to ask someone else to become IC, hand over, and leave. Don’t wear yourself out. | '''Keep an eye on the wellbeing on your team.''' If someone is getting too stressed or panicky, don’t be afraid to ask them to take a break. '''The same goes for you.''' Don’t be afraid to ask someone else to become IC, hand over, and leave. Don’t wear yourself out. | ||