Incident Response Guide: Difference between revisions

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* One of the first people aware of the situation (if something has occurred at an obscure hour then probably the only person aware)

* Has enough technical know how to decide which of the many suggestions thrown their way is best to carry out first.

* Must relay clear instructions to the ~~Incident Worker/s~~.

* Must relay clear instructions to the other responders.

* Their job is to see the bigger picture (we need to get back on air asap and then we can start to troubleshoot and fix).

:* This means that the most qualified person for fixing the problem isn’t always the best person to be IR, as they may get tunnel vision while working on the problem

:* This means that the most qualified person for fixing the problem isn’t always the best person to be RL, as they may get tunnel vision while working on the problem

* Need to be able to keep all respondents on track.

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There will only be one attendee.

You will need to create two threads in Engineering, Computing, or Studio Faults (whichever you deem most appropriate). One thread for all respondents to discuss their ideas/solutions and another for you to convey your final decision to the ~~Incident Worker~~ or those remotely accessing equipment.

You will need to create two threads in Engineering, Computing, or Studio Faults (whichever you deem most appropriate). One thread for all respondents to discuss their ideas/solutions and another for you to convey your final decision to the responder or those remotely accessing equipment.

If a call is needed then start a google meet and post the link, please record the call.

@@ Line 17: / Line 17: @@
 * One of the first people aware of the situation (if something has occurred at an obscure hour then probably the only person aware)
 * Has enough technical know how to decide which of the many suggestions thrown their way is best to carry out first.
-* Must relay clear instructions to the Incident Worker/s.
+* Must relay clear instructions to the other responders.
 * Their job is to see the bigger picture (we need to get back on air asap and then we can start to troubleshoot and fix).
-:* This means that the most qualified person for fixing the problem isn’t always the best person to be IR, as they may get tunnel vision while working on the problem
+:* This means that the most qualified person for fixing the problem isn’t always the best person to be RL, as they may get tunnel vision while working on the problem
 * Need to be able to keep all respondents on track.
@@ Line 40: / Line 40: @@
 There will only be one attendee.
-You will need to create two threads in Engineering, Computing, or Studio Faults (whichever you deem most appropriate).  One thread for all respondents to discuss their ideas/solutions and another for you to convey your final decision to the Incident Worker or those remotely accessing equipment.
+You will need to create two threads in Engineering, Computing, or Studio Faults (whichever you deem most appropriate).  One thread for all respondents to discuss their ideas/solutions and another for you to convey your final decision to the responder or those remotely accessing equipment.
 If a call is needed then start a google meet and post the link, please record the call.